Customer Support & Training Services

Maintenance & Support Plans

In the critical moments of an emergency every second counts. That’s why your team needs to be focused on the incident at hand – not on technical issues with your deployable. With a Maintenance & Support plan, our team of experienced telecommunications engineers become an extension of your team – simplifying overhead and providing you with reliable coverage when and where you need it most.

DETAILS
  • 24/7 Network Operations Center (NOC)
  • Nationwide Coverage
  • Rapid Response Teams
  • On-Site Troubleshooting & Repairs
  • Minimizes Downtime in the Field
  • Ensures Preparedness
  • Maximizes the Lifespan of the Deployable
  • Allows for Budgeting of Maintenance

Maintenance & Support Plan Options

Silver Plan

Next Business Day (M-F/8-5)
  • Up to 2 Unplanned Service Visits
  • 1 Scheduled Annual Maintenance Visit
  • 24/7 Phone Support
  • Troubleshooting/Repairs
  • Includes Travel Time
$3,999.99/Year

Gold Plan

Next Day (7 Day/8-5)
  • Up to 3 Unplanned Service Visits
  • 1 Scheduled Annual Maintenance Visit
  • 24/7 Phone Support
  • Troubleshooting/Repairs
  • Includes Travel Time
$5,049.99/Year

Platinum Plan

Same Day (24/7/365)
  • Up to 3 Unplanned Service Visits
  • 1 Scheduled Annual Maintenance Visit
  • 24/7 Phone Support
  • Troubleshooting/Repairs
  • Includes Travel Time
$7,049.99/Year

On-Site Training Plan

Download Our Full Training Curriculum HERE

Operation of Rescue 42 Deployables requires a minimum baseline knowledge of the individual components that come with the unit. Rescue 42 offers an On-Site Training to teach your team the fundamentals required to operate your Deployable. The training will be specific to your individual system to offer full autonomy to deploy and operate the unit in the field.

Overview
  • Up to 4 hours at your specified location.
  • Training to cover individual systems operation, transporting and storing, and basic troubleshooting.
  • Up to 10 personnel per training.
  • Training documentation and resources to be provided.
Trainings Included:
  • Loading & Unloading from a Vehicle
  • Stabilizing the Deployable
  • Mast and Antenna Deployment
  • Initial Setup
  • Satellite Deployment
  • Wireless Access and Networking
  • Function Test
  • Depowering Unit
  • Q&A
  • Required Maintenance

On-Site Training Plan

  • Scheduling availability – Two-week standard turnaround
  • Service/Support and Training Plans in Hawaii or Alaska must call Rescue 42 for a quote
  • Rush training for requests less than 2 weeks out require an additional fee
  • Back to back training or training for teams greater than 10 people will require an additional charge
$4,499.99

Support & Training Plan Inquiry

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    Location

    370 Ryan Avenue, Suite 120
    Chico, CA. 95973

    Call Us

    SUPPORT: (888) 427-3728
    SALES: (888) 891-3473

    We Make Internet Possible. Anytime. Anywhere.

    Location

    370 Ryan Avenue, Suite 120
    Chico, CA. 95973

    Call Us

    SALES & SUPPORT: (888) 427-3728